Treating Customers Fairly

Our commitment

Our mission is simple.
We want to raise the standards of professionalism in the business-business energy broker market.

As a well-established and responsible company, at Commercial Power we’re committed to treating customers fairly and upholding the high standards of the suppliers we work with. Now more than ever, it’s essential that small businesses regain trust in the energy industry and get the best deal to meet their needs.

We strive to ensure that any contact we have with a customer is carried out in a professional, transparent, honest and fair way, and this is underpinned by our recruitment, training and ongoing review procedures. We employ an in-house compliance team and a range of other safeguards, to ensure our staff and partners meet the standard we expect.

Although we aim to provide a first class service on every occasion, we recognise that, unfortunately, sometimes things can go wrong. We’re committed to resolving any complaints as quickly as possible.

Please be aware that when investigating complaints, we often have to liaise with a number of third parties and, in some cases, it may only be the energy supplier who has the authority to offer the outcome you are seeking.

Setting the benchmark

Commercial Power are proud to be signed up as a participating member of the indepedent TPI Code Of Practice, helping our partners to maintain the highest levels of compliance and standards.

For more information please visit: the TPI Code of Practice website.